Exchanges and Returns

Exchanges and Returns
Exchanges and Returns

What is the exchange and return policy for https://zaddb.com ?

Experience the https://zaddb.com difference, risk-free, with our 45-day total

Satisfaction Guaranteed. If you are satisfied with your

After purchase, you may return or exchange your item for any reason within 45 days of purchase.

Please refer to "How does the exchange service at https://zaddb.com work?" for more details

process.

At https://zaddb.com , we're not completely satisfied until you're completely satisfied!

How does the exchange service on https://zaddb.com work?

If you need a different style, size or color, we have you covered!

Pay the shipping costs of your original order and we'll cover the cost of the exchange at no extra cost to you.

How does the return and refund service on https://zaddb.com work?

Just want a refund? Don't worry, returns are easy. Just send the item back.

Submit proof of return and we will refund you immediately

Buy.

If you request a refund within 30 days of purchase, we will provide a refund

Date of purchase. Within 31 to 45 days of your purchase date, we will be happy to

Provides you with an in-store credit that covers the total amount including shipping.

Points are valid for 60 days from the date of issuance.

Who pays for return shipping?

If you paid for shipping on your original purchase and you are returning an item

For exchanges, we will cover the return shipping costs.

If our team confirms that the purchased item is defective, we will cover the return costs.

Shipping.

If the original purchase was advertised as free shipping and you are returning

For items that require exchange, we ask that you cover the return shipping costs.

What are the conditions for exchange or refund?

Items returned for exchange, replacement or refund must be in new condition

Condition of item received. Damage to item due to normal wear and tear,

Damage caused by misuse is not considered a malfunction. https://zaddb.com reserves the right

The right to refuse a refund on these grounds.

Items such as underwear/socks/underwear/bra pads/shapewear cannot be returned due to

However, in the event of damage, defect or

Deliver a different item to you, we will provide a refund or replacement

Where applicable.

How do I request an exchange or refund?

Use the contact portal at https://zaddb.com to submit a request of your choice - Exchange,

Returns and refunds. You will need to provide your order number and email address.

The address you registered during checkout. Click here to learn how to find your order

number.

Follow the guided steps in our service portal to submit your request.

Customer support will contact you within 24 hours to provide assistance.

For exchanges, our sizing experts will help you choose the best fit before sending your replacement.

How long does it take to process my exchange or refund?

For Exchanges: Once we confirm the item to be exchanged, your exchange

Will be processed within 2-3 business days and sent to you via your original

Shipping method.

Refunds: Please allow 5-10 business days for your refund to be reflected in your account.

If you haven't seen the refund reflected in your account after ten days, we recommend

Please contact your card issuer first. If your card issuer says

You haven't seen any refunds yet.

Can I change or cancel my order?

Orders will be automatically processed within one (1) hour of placement

confirm.

To cancel or change your order, please submit your request within one (1) hour.

From the moment of order confirmation via our contact form.

Our team is dedicated to getting your product to you as quickly as possible.

Your order has been processed. We recommend that you try it first. If you have any questions,

As it does not meet the regulations, we will replace it free of charge.