Orders and Shipping
Orders and Delivery
How do I find my order number?
Your order number will appear in the subject line of your confirmation email.
Similar to #5881-3783.
If you don't see the number in your inbox, try checking if it's in your spam folder. Or at https://zaddb.com
Search for "order confirmation" and it'll usually be there! Once you find our email, move it to your inbox or mark it as safe so you can easily find it next time. If you can't find your order confirmation, go to the Track My Order page, select "How do I find my order," and then click "Help, I can't find my order number." Our customer service will get back to you within 24 hours to help you find your order in our system. Where is my order shipped from?
The https://zaddb.com team works with top manufacturers around the world to bring you
Excellent value! Orders can be shipped
Warehouses in continental United States, or Vietnam, India, China and other regions.
We partner with USPS, DHL, and Purolator to deliver your packages.
How long does it take for your order to reach me?
You will usually receive your order within 7 business days and the shipping date is
Domestic U.S., international shipping 15 business days
warehouse. In fact, 92.5% of our orders arrive before 15 business days.
Delivery time may be delayed during peak seasons such as Christmas.
Black Friday and other holidays; local shutdowns; or if we need
Reconfirm your address information.
We will make sure to keep you informed every step of the way.
Confirmation, tracking number availability, status updates, and your delivery
Please keep an eye on your email and mark messages from https://zaddb.com as
to ensure they arrive safely in your inbox.
How do I track my order?
Using our website: Track your order easily using the Track My Order feature at https://zaddb.com
order page and enter your email address (which you provided to us when you made your purchase), and
Your order number. Please note that one order number may contain multiple tracking numbers.
number.
Link in email: When it is assigned to you, we will send a tracking number
Check your mailbox for a package with the subject line "Shipping
Confirmed" or "Order in Progress". You can click the link in this email
Track your order and shipping status.
If you need to find your order number, please follow the instructions in this article "How do I find my order number?"
number".
What does the tracking status mean?
Confirmed: Your order has been successfully placed. In this state, you have 1 hour to
Cancel or change color or size
Processing: We are processing your order. It takes 2-3 days to process. You cannot
Make any changes to your order
Shipped: Your order is on its way. You will receive an email notification
Start following its journey via the tracking link until it arrives at your doorstep
Delivered: Your order has been delivered to the shipping address you provided
Buy
.Undeliverable: In rare cases, you may see an undeliverable status and need
Please be aware of this. Please check the shipping log for the following:
Pickup Available – You can pick up your package from a designated USPS location
facility or post office.
Return to Sender, Incomplete Address, Failed Delivery – Express Delivery
Try to deliver the package 2 to 3 times. Contact the courier or shipping company
Contact the supplier as soon as possible - they will usually resend your package the next business day or ask you to
Please go to their office to collect it. If it is returned to us, please contact us so that we can
Resend.
What payment methods does https://zaddb.com accept?
American Express.
When placing an order through Paypal, you will be redirected to the PayPal payment page where you will be asked to enter your username and password.
My payment wasn't successful, what should I do?
If you're having trouble paying with your debit or credit card, please check the following:
Make sure all information is correct, including credit card number, expiration date, CVV code, and billing address.
Check your credit or debit card account balance to see available funds.
Check that your card is authorized for online purchases and that the default online transaction limit is not too low.
Try refreshing the page or logging out completely and logging back in.
Start a new order instead of trying to pay for the same order again.
If your payment is still declined, you may need to contact your bank.
For security reasons, most credit card companies automatically block international
transactions or payments unless the cardholder specifically requests acceptance of the transaction.
Pay with a credit or debit card via Paypal. If you don't have Paypal
account, you can use the service as a guest safely and easily.
Try a different card.
If you have a PayPal account, please try paying via PayPal.
If you are unable to pay with Paypal
Please contact Paypal to find out if there are any transaction limits on your account.
According to PayPal rules, the shipping address and billing address must be in the same country, otherwise the payment will be rejected.
If Paypal still doesn't work, try using a debit or credit card (Visa,
MasterCard, Discover, and American Express).
Do your prices include sales tax?
Yes, if applicable.
Based on where you live and the delivery postal code you provide, our
The system will check for applicable sales tax regulations. If tax is required
Once collected, our system will calculate the applicable amount, collect and submit
To local government departments.
Our system will be constantly updated with the latest sales tax policies. If you enjoy tax exemption
Holidays, our system will also recognize them and no tax will be charged.
However, if you believe sales tax has been charged in error, please contact us. We will investigate and refund you if applicable. https://zaddb.com Online Store Only
For retail sales.
If you own a business and intend to resell our products, your
Sales tax will still be calculated and you are responsible for reporting any tax
Obtain exemptions through your business filing.